SERVICES
The right services
for your needs

Our comprehensive services allow our clients and users to focus on the most important part: implementing digital mentoring and building learning-orientated mentoring relationships. Our service portfolio ranges from participant recruiting and user training to the creation of impact reports.

our FULL SERVICE solutions for
digital MENTORING

What makes us so special? Our comprehensive additional services minimize your internal efforts -
and maximize the success of mentoring.
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Professional
onboarding

We help with the technical implementation, introduce you to our tool in client workshops, and ensure through regular jour fixes that our online mentoring programs bring you closer to your goals on an ongoing basis.

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User recruiting

We create individual campaigns with suitable call-to-actions that you can integrate in your intranet or company newsletter. If you work in the CSR sector and are interested in mentorships with external mentees, we can mediate interested participants from our partner NGOs.

Wirkungsstudien
Impact studies

You can access your users' feedback in real time in your manager account. After completing the mentoring, we conduct a scientifically based impact study with all mentors and mentees to measure effects such as changes in attitude and competencies.

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Needs analysis &
individualization

We take a close look at your biggest pain points, conduct target group analyses and show which content fits best into your agenda. We can also adapt and create new mentoring materials.

Services that support your employees:
An icon representing our User Training service.
User training

In our Training Center, your employees learn more about mentoring methods, how to use our software and our e-learning content in short videos and are sensitized to diversity and inclusion in practice. Afterwards, both mentors and mentees are ready for their first session - previous experience with mentoring is not necessary.

An icon representing our helpdesk and 24/7 call center.
Helpdesk &
call center

Enquiries from mentors and mentees are coordinated via a ticket system and answered by our service team within 24 hours. A multilingual 24/7 call center ensures that customers in international time zones and with different languages can also be helped quickly.

book the service,
you need

We offer service packages tailored to your needs.
Starter

The Starter package is aimed at clients who either have their own mentoring capacities or a limited budget. We provide you with all the services you need for successful self-management and supervision of your mentoring participants. The following services are included:

Access to our mentoring software
Professional onboarding
User recruiting support via standardized materials
User training + certification as mentoring and DE&I experts
User self-service: chatbot & FAQs
Access to live reporting via the manager account
Check-in calls with your account manager (every 6 weeks)
Extended

The Extended package is aimed at customers with limited internal resources who would like to benefit from our additional support. We support you with individual user recruiting campaigns and are available to advise you in monthly check-in calls. The following services are included:

All services of the Starter package
User recruiting via individualized materials
User service via our email helpdesk
Mentoring community portal (available from Q4 2021)
Check-in calls with your account manager (every 4 weeks)
Scale

The Scale package is aimed at clients who want a full-service solution and want to benefit from comprehensive support. Clients are supported in the implementation of the program, user support as well as with academic impact analyses. The following services are included:

All services of the Extended package
User support via our telephone hotline
Preparation of comprehensive academic impact studies
Check-in calls with your personal account manager (at any time as required)

Start using Volunteer Vision

The future of online mentoring has begun! Schedule a call with us to find out how
your organization can benefit from online mentoring.
 Schedule a Call
Get in touch
Alt-Niederkassel 75
40547 Düsseldorf, Germany
Email: info@volunteer-vision.com
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WATCH A DEMO OF OUR PLATFORM!

Watch the demo video to get an insight into the key features of our mentoring platform.
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